FAQ

Our 12-month warranty covers all manufacturer-related issues, ensuring your device functions as it should. This includes any hardware malfunctions but excludes accidental or cosmetic damage.

Yes, the warranty does not cover damages from accidents, misuse, or external factors. Additionally, it does not apply to cosmetic wear, such as minor scratches or dings from normal use.

Yes, our warranty includes the battery as part of the device's hardware, ensuring it performs to standard. However, it does not cover normal battery wear from regular use.

If you experience any issues within the 12-month warranty period, please contact our support team at support@wireless-source.com. Our team will guide you through the next steps, including any potential repairs or replacements.

Certified refurbished products at Wireless Source have undergone rigorous testing and quality checks to ensure they meet our high standards. Each device is inspected, tested, and restored to like-new condition, ensuring reliability and performance.

Unlike a typical used product, a certified refurbished device has been professionally tested, inspected, and restored. This means it functions like new, with any necessary repairs made and quality checks completed, whereas a used product may not have undergone these processes.

Our certification process includes multi-point inspections and functionality tests. This covers everything from hardware performance to cosmetic condition, ensuring every product meets strict quality standards before it’s listed for sale.

Certified refurbished products may come with compatible accessories, though they are not always the original brand accessories. Every accessory we provide is tested to ensure compatibility and performance with the device.

Choosing a certified refurbished product offers the best of both worlds: you get the quality and reliability of a new device but at a fraction of the price. Plus, it’s an eco-friendly choice that helps reduce e-waste.

Yes, every certified refurbished device at Wireless Source comes with a 12-month warranty and a 30-day return policy, so you can shop with confidence.

Yes! Our certified refurbished products are thoroughly tested to ensure they function as well as new devices. Each product comes with a 12-month warranty and a 30-day return policy for your peace of mind.

All orders are shipped within one business day, with a delivery time of 2 days for most locations. We also provide tracking for every order.

Yes, we offer free 2-day shipping on all orders, so you get your device quickly at no extra cost.

We have a 30-day return policy. If you’re not completely satisfied, contact us within 30 days for a return. Returns must include the device in its original condition and packaging.

To initiate a return, reach out to our customer support team at support@wireless-source.com, and we’ll guide you through the process.

Devices in the "Excellent" grade are like new, with minimal to no signs of wear. They look close to brand new and are ideal if you’re seeking a high-quality, almost pristine device.

“Very Good” grade devices are fully functional and show only light signs of previous use, like small scratches. They’re perfect for those who want a high-quality device without the new-device price.

Devices in “Fair” condition have moderate wear, such as visible scratches or marks, but work perfectly. This grade is a great balance of quality and affordability for budget-conscious shoppers.

“Poor” grade devices show heavier wear, including deeper scratches or small screen blemishes. They are fully functional and provide great value if appearance is less of a concern.

Yes, every device, regardless of grade, undergoes a rigorous 30+ point functionality test to ensure it meets our standards for performance and quality.

Yes, all our refurbished devices come with a 12-month warranty, regardless of the grade, for peace of mind with your purchase.

A fully unlocked device can be used with any carrier, giving you flexibility in choosing or switching networks without restrictions.

If the device is unlocked, it can be used with any carrier. Locked devices, however, are restricted to the specified carrier (e.g., Verizon). Be sure to check the product details for compatibility.

Yes, our certified refurbished iPhones are tested to ensure all features, including Face ID, are fully functional.

Our refurbished devices are rigorously tested to ensure they have a battery health of at least 80% or higher, providing reliable performance and long-lasting battery life. While the battery may not be brand-new, it meets high standards to offer you a quality experience.

Absolutely. Refurbished devices function just like new devices and are capable of receiving the latest iOS updates from Apple.