Buy With Confidence
Do you provide a warranty?
Yes.
All eligible devices purchased from Wireless Source are covered by our limited warranty. The
warranty is designed to protect you against functional defects that may occur during the warranty period.
Warranty Term
How long does the warranty last?
Your device is covered for [30/60/90] days from the date of delivery.
The exact warranty period applicable to your purchase will be stated on your product listing or order
information.
Covered
What does the warranty cover?
Our warranty covers
functional defects that are not caused by accidental or customer-related damage, including
issues that prevent the device from operating as intended.
Examples may include:
- Device will not power on
- Charging or power-related failures
- Touchscreen or display functionality issues
- Camera or speaker malfunctions
- Wi-Fi, Bluetooth, or cellular connectivity issues
- Other hardware defects affecting normal operation
Not Covered
What is not covered?
The warranty does not cover damage or problems caused by:
- Accidental or physical damage
- Cracked screens or broken glass
- Water or liquid damage
- Cosmetic wear, scratches, or dents
- Misuse, abuse, or improper handling
- Unauthorized repairs or modifications
- Software, account, or carrier-related issues
- Normal battery degradation
If Something Goes Wrong
What happens if my device has a problem?
If you experience a problem with your device during the warranty period,
contact us as soon as possible.
Our team may ask you to provide information about the issue and perform basic troubleshooting. If the issue
appears to be covered under warranty, we will provide instructions for returning the device for inspection.
Depending on the situation, we may
repair, replace, or provide another appropriate resolution for the covered issue.
Warranty Claims
How do I submit a warranty claim?
Please contact our customer support team with:
- Your order number
- The device model
- A description of the problem
- Photos or videos of the issue, if applicable
Do not send your device back without contacting us first. We will provide return instructions
if a warranty return is required.
Returns
Will I have to pay for a warranty return?
If the issue is determined to be a covered warranty defect,
Wireless Source will provide the applicable return instructions.
If the issue is determined not to be covered by the warranty, additional costs may apply.