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Having trouble connecting?

Issues connecting to wifi? Bluetooth trouble? Read below for some tips and tricks to solve these issues! 

Cellular Data:

  • Open your Settings app and tap Network & internet or Connections and then Mobile data or Cellular data. On some devices, you may need to select Data usage before you find this.
    • Turn Mobile data or Cellular data on. If it's already on, turn it off and on again.
    • Check that there is a data indicator, like 2G, 3G, 4G, or H, next to the signal strength bars at the top of the screen .
    • Sometimes this won't display if you have an active Wi-Fi connection. If this is the case, turn Wi-Fi off and check again.
    • If you don't get a signal data indicator, you may be in an area without coverage. If you can, move to a different area, or go outside, and check your signal again.
    • If this happens a lot, contact your mobile service provider.
  • Open your Settings app and tap Network & internet or Connections and then Airplane Mode. Depending on your device, these options may be different.
    • Turn Airplane mode on.
    • Wait for 10 seconds.
    • Turn Airplane mode off.
    • Check if the connection problems have been solved.


  • Open your Settings app and tap Network & Internet or Connections and then Wi-Fi. Depending on your device, these options may be different. 
    • Turn Wi-Fi on.
    • Find the Wi-Fi connection indicator at the top of your screen .
    • If this isn't displayed, or none of the bars are filled in, you may be out of range of a Wi-Fi network.
    • Move closer to the router, check if you have a stronger Wi-Fi connection, and try again.
  • If you are connecting to Wi-Fi at home, check your router's manual for instructions on how to reset it. Often you can:

    • Unplug the router from the electrical outlet and make sure the lights on the router go out.
    • Wait 30 seconds.
    • Plug the router back in and wait 30 seconds for all the lights to come back on.
    • If you still have connectivity issues after you complete these steps, contact your internet service provider or the host of the Wi-Fi network.


  • Head to Settings > Application Manager.
    • Locate and tap Bluetooth.
    • Tap the Storage option and hit "Clear Cache."
    • Finally, restart the device and try connecting Bluetooth to another device.
  • From your phone's Settings, navigate to Bluetooth > Connected Devices.
    • If the Bluetooth is on, you'll see a list of all the devices your phone Android is paired with.
    • Tap the "I" icon next to the device you're trying to connect and hit "Forget this device".
    • Now, turn off Bluetooth, wait a few seconds, turn it on again, and try to get a fresh paired connection.
  • Head to Settings > System, and tap the Advanced drop-down button.
    • tap "Reset options" and choose Reset Wi-Fi, mobile, & Bluetooth.