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Software issues?

Can't download the latest apps? Device won't update to the latest software? 

There can be many reasons, such as — poor Internet connection, low storage space on your iOS device, a bug in the App Store, faulty iPhone settings, or even a restriction setting on your iPhone that prevent the apps from downloading. Your Ipad may be an older model that is unable to download the latest software update that the app requires to download. 

Here are some helpful tips and tricks to fix these issues!

  • Check and free up some space on your iPhone. You can delete unwanted apps, documents, photos, videos, music, WhatsApp chats, etc., to make storage space for the new app you want to download. 
    • Follow Setting > General > click on iPhone Storage to see how
    • much free is left on your iPhone.
  • You can try this if you own an iPhone 6s or later models. Press the app from the Home screen. You will see three options — Resume Download, Pause Download, or Cancel Download.

    • Tap Resume Download, if the app download was paused
    • If the app download is stuck, tap Pause Download, press the app again, and tap Resume Download.
  • Do you have a valid payment method on file in your Apple ID? If not, you won’t be able to download any app, including the free ones. Manage your Apple ID payment in Settings on your iOS device, in iTunes on Mac/ PC.

  • Wrong date and time settings on your iPhone can affect app download on App Store. So set your date and Time correctly to fix apps not downloading issues.

    • Go to Settings > General > Date & Time
    • Toggle on Set Automatically
  • When nothing works, a factory reset is the last resort. But this will erase all the data, photos, videos, contacts, call history, music voice memos, messages, etc., from your iPhone. Thus, always take the backup in iCloud or iTunes before opting for a factory reset.

Using an older model device? Here is a workaround for downloading apps without having to update your IOS:

iPad 2, iPad 3, iPad Mini and iPad Mini 2 will only allow up to iOS 9.35 and iPad 4 will only update to iOS 10.3.3 which will not function with many popular applications such as Netflix.  A workaround for some apps may be found here:

  • The provided URL has a workaround for the error message “This application requires iOS 12.0 or later”. Download the app from the App Store on a newer device (iPhone 7, iPad Air 3, iPad 6, or newer) that is linked to the same iCloud account as the device with the older iOS. On the older device, go to the App Store and sign in to the same iCloud account. Click on Purchased Apps on the bottom. Find the app you want to download and click on the cloud symbol next to it in order to install the app. You will then be able to use the app on the older device.

Many popular services such as Youtube, Facebook, and Amazon shopping are fully available through their mobile websites using the Safari Browser Application, though video streaming apps (Netflix, Amazon Prime Video, etc.) will require the application to be downloaded using the above directions.